Website Policy and Terms for Snailysnail.com

Welcome to Snailysnail! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

1. General Terms

1.1 Eligibility: By using this site, you confirm that you are at least 18 years old or have parental/guardian consent to make purchases.

1.2 Modification of Terms: We reserve the right to update or modify these terms at any time without prior notice. It is your responsibility to review the terms regularly.

1.3 Governing Law: These terms are governed by the laws of California.

2. Products and Orders

2.1 Live Animals:

• All reptiles and other live animals are carefully inspected and packed before shipping.

• It is the customer’s responsibility to understand local laws regarding the ownership of specific species.

• We reserve the right to refuse the sale of live animals if we believe the buyer cannot provide proper care or if prohibited by law.

2.2 Non-Live Products:

• Products such as habitats, supplies, and accessories are subject to availability.

• We aim to provide accurate product descriptions, but we do not guarantee that descriptions are error-free.

2.3 Order Acceptance:

• All orders are subject to acceptance by Sailysnail.com.

• We reserve the right to cancel orders due to pricing errors, stock issues, or other unforeseen circumstances.

3. Shipping and Delivery

3.1 Shipping Policy:

• Live animal shipments are carefully planned to minimize stress and ensure safety.

• Orders are shipped Monday through Wednesday to avoid weekend delays.

• Weather conditions are closely monitored, and we may delay shipments if conditions are deemed unsafe.

3.2 Shipping Methods:

• Overnight or 2-day shipping is required for live animals. pls read our Shipping Guidelines.

• Heat packs, cold packs, or insulated packaging may be added based on weather conditions with additional shipping cost.

3.3 Shipping Delays and Issues:

• We are not responsible for delays caused by carriers or extreme weather conditions.

• Customers must notify us within 24 hours of receiving their shipment if there are any issues, including DOA (dead on arrival) cases.

4. Refunds and Replacements

4.1 Live Animal Guarantee:

• We offer a live arrival guarantee for properly shipped animals.

• Claims for DOA must include photographic evidence and be reported within 24 hours of delivery.

4.2 Non-Live Products:

• Returns are accepted within 14 days of delivery for unused, unopened products.

• Return shipping costs are the responsibility of the buyer unless the product was damaged or incorrect.

4.3 Refund Process:

• Approved refunds will be processed within 5-7 business days.

5. Care and Responsibility

5.1 Animal Care:

• By purchasing from us, you agree to provide appropriate care, housing, and diet for the animals. please read Care info.

• We are not responsible for any health issues that arise due to improper care after delivery.

5.2 Educational Purposes:

• All information provided on the site is for educational purposes only and does not replace professional veterinary advice.

6. Privacy Policy

• We value your privacy and ensure that personal information is used only for order processing and customer service.

• For more details, please refer to our Privacy Policy.

7. Limitation of Liability

SnailySnail.com is not liable for any injury, loss, or damage resulting from the purchase, handling, or care of the animals or products sold.

8. Contact Information

If you have any questions or concerns, feel free to contact us with Email: contact@snailysnail.com

Thank you for choosing Snailysnail.com. We appreciate your support and dedication to providing a safe and healthy home for your new reptile companions!

Website Policy and Terms: